Privacy Statement (English)

At WSB Solutions B.V., we believe it is important to handle personal data with care. In this Privacy Statement, we explain which personal data we process, why we process it, and what rights you have.

We process personal data in accordance with the requirements of the General Data Protection Regulation (GDPR).

Who is responsible for processing your personal data?

WSB Solutions B.V. is responsible for the processing of personal data as described in this Privacy Statement.

Contact details

WSB Solutions B.V.
Kade 30
3371 EP Hardinxveld-Giessendam
The Netherlands
Phone: +31 (0)184 61 88 37
Email: info@wsb-solutions.nl
Privacy enquiries: privacy@wsb-solutions.nl
Chamber of Commerce number: 24417396
VAT number: NL818388559B01

What personal data do we process?

We may process personal data when you use our services, contact us, visit our website, complete a form, or act as a contact person for a customer, supplier, or business partner.

Depending on the purpose, we may process the following data:

First and last name
Company name
Job title
Address details
Telephone number
Email address
IP address
Information you voluntarily provide to us
Communication and contact history

Why do we process personal data?

We process personal data for the following purposes:

Responding to questions and requests
Maintaining contact with customers, suppliers, and business relations
Performing and managing contracts
Delivering ICT services and support
Contract and relationship management
Billing and administration
Informing you about relevant changes to our services
Sending newsletters and event invitations
Conducting customer satisfaction surveys
Improving our website and services
Securing systems, networks, and data
Complying with legal obligations

Legal basis for processing personal data

Under the GDPR, personal data may only be processed when a valid legal basis applies.

Performance of a contract

We process personal data when it is necessary to enter into or perform a contract.

Examples include:

Responding to information or quotation requests
Delivering ICT services
Providing support services
Managing contracts
Processing invoices

Legal obligation

In some cases, we are legally required to process personal data.

Examples include:

Financial administration
Statutory retention periods
Requests from regulators or competent authorities

Legitimate interests

We may process personal data based on our legitimate interests, provided that these interests do not override your privacy rights and freedoms.

Examples include:

Relationship management
Customer communications
Website and system security
Improving our services
Conducting customer satisfaction surveys

We have a legitimate interest in measuring and improving the quality of our services. In such cases, we only process data that is necessary for these purposes.

Consent

For certain processing activities, we ask for your consent in advance.

Examples include:

Newsletter subscriptions
Marketing communications to prospects
Downloading specific content
Tracking cookies

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Overview of processing activities

Purpose	Personal data	Legal basis
Responding to information and quotation requests	Name, email address, telephone number	Contract performance / pre-contractual measures
Delivering services	Contact details, job title, company name	Contract performance
Contract and relationship management	Contact details, company information	Contract performance
Billing and administration	Contact details, invoice data	Legal obligation
Sending newsletters	Name, email address	Consent
Marketing communications to prospects	Name, email address, company name	Consent
Customer satisfaction surveys	Name, email address, company name	Legitimate interest
Website analytics	IP address, cookie data	Legitimate interest or consent
Website and system security	IP address, log data	Legitimate interest
Managing business relationships	Name, job title, business contact details	Legitimate interest

Business contacts

If you act as a contact person for a customer, supplier, partner, or other business relationship, we process your business contact details for communication, relationship management, service delivery, and the execution of agreed activities.

This may include your name, job title, business telephone number, and business email address.

How long do we retain personal data?

We do not retain personal data longer than necessary for the purposes for which it was collected.

The following retention periods generally apply:

Newsletter subscribers: up to 1 year after unsubscribing.
Contact requests and information enquiries: up to 2 years after the communication has been completed.
Customer data: for the duration of the agreement and thereafter as required for administration, support, and legal obligations.
Financial records: 7 years, in accordance with applicable tax legislation.
Data required for legal claims or disputes may be retained longer if necessary.

Where do we store personal data?

Personal data is stored within secure systems operated by WSB Solutions and carefully selected suppliers that support our services.

We process personal data primarily within the European Economic Area (EEA).

If personal data is exceptionally processed outside the EEA, we ensure that appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or other legally approved mechanisms.

Do we share personal data with third parties?

We never sell personal data to third parties.

We only share personal data when:

This is necessary for delivering our services;
We are legally required to do so;
You have provided consent;
Suppliers process data on our behalf.

Where required by law, we enter into data processing agreements with these parties.

Examples include:

Microsoft
CRM and service management software providers
Hosting providers
Email and marketing platform providers
Backup and security service providers

Cookies and website visits

On our website, we use functional, analytical, and tracking cookies. These cookies help us ensure that the website functions properly, provide insight into how the website is used, and enable us to improve our services.

We use the following categories of cookies:

Necessary cookies, required for the proper functioning and security of the website.
Preference cookies, used to remember your settings and preferences.
Statistical cookies, used to gain insight into website usage and the performance of web pages.
Marketing cookies, used to track visitors and make advertising and campaign content more relevant.

When you visit our website for the first time, you can choose which non-essential cookies you would like to accept. You may change or withdraw your consent at any time through the cookie settings on our website.

Google Analytics

We use Google Analytics to gain insight into how visitors use our website.

The information collected is anonymised as much as possible and is used solely for analysis, reporting, and improving our website and services.

Email newsletters

When you subscribe to one of our newsletters, we process your email address and any additional information you choose to provide.

We may measure whether newsletters are delivered, opened, and which links are clicked. This information is used exclusively to improve our email communications.

You can unsubscribe at any time using the unsubscribe link included in every newsletter.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content of these websites or the way they process personal data.

We recommend that you review the privacy statements of any third-party websites you visit.

Your privacy rights

You have the right to:

Access your personal data;
Have inaccurate personal data corrected;
Request deletion of your personal data;
Restrict the processing of your personal data;
Receive your personal data in a portable format;
Object to processing based on legitimate interests;
Withdraw previously given consent.

If you receive marketing communications from WSB Solutions based on an existing customer relationship, you may object at any time. We will stop sending such communications as soon as possible.

To exercise any of these rights, please contact us at privacy@wsb-solutions.nl.

We will respond to your request within one month.

Complaints

If you believe that we are not handling your personal data appropriately, we would appreciate the opportunity to resolve the issue with you first.

You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in your country.

Data breaches

If a data breach occurs that may pose a risk to individuals, WSB Solutions will act in accordance with applicable data breach notification requirements.

Where required, we will notify the relevant supervisory authority and the affected individuals.

Security

WSB Solutions takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, and unlawful processing.

These measures include: